Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Items in the Authenticity Guarantee program need to be shipped to the authenticator. How can buyers search for Authenticity Guarantee items? confidencejust look for the checkmark. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. Yes, they are a scam. Help for buyers and sellers. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. View cart for details. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). This doesn't give the authenticator much to work with. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. Press question mark to learn the rest of the keyboard shortcuts. 747761838782 708c27a7-4f4c-4d13 . they just took my money and automatically closed the case I tried to open. Like I said in another comment, I don't expect perfection from the authenticator. What items are eligible for eBay Authenticity Guarantee? A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. Seems like ebay is actively trying to help this guy swindle people. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. View cart for details. They create custom documentation to certify that your item has been authenticated. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? The buyer returned the item used or damaged. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. eBay Money Back Guarantee programs on international eBay sites. For more information about buying and selling internationally, please see our policies on International selling and International trading. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. The payment was instantly processed. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. 08:16 PM If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. See our Condition of returned items policy. eBayOfficial 1 yr. ago So obviously, I did not expect neon green all over the top of my shoes. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Then they shipped my item to the buyer. In some cases, eBay may automatically accept the return on the seller's behalf. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. Learn more in our FAQs. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. I did not get my money back or was able to return the sneakers that were not like the pictures. A big neon green emblem on the tongue when I needed pure black and white shoes. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Yes, and no returns as per the **bleep** eBay authenticity guarantee. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. Why would I keep that if they've already been proven authentic? I hate Ebay's authenticity guarantee. The name of the authenticator doesnt strike me as reassuring. If an item is being returned, the seller is responsible for return shipping. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. Proof of delivery for returned items Signature confirmation will be required for all items sold for $750 or more. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. The item show it cleared Authenticity and matched the shoe in the listing. Our team of authenticators brings years of industry knowledge to verifying your purchase. There is no opt in or opt out option. No cost to you eBay covers all costs of the authentication process. Car & Truck Safety & Security Accessories. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Just don't purchase sneakers through eBay anymore. 03-25-2022 They just took my money and processed the transaction. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. Thanks man. 2 business days after receiving the returned item. Proof that the buyer collected the item My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. There will not be an option to appeal these cases, as the appeals have already been denied. When your item is purchased, you get paid and eBay handles shipping the item to the buyer. The eBay Seller Spotlight podcast has launched! Need to report a problem or not sure about the next steps? Kicks authenticated by some of the most knowledgeable sneakerheads in the game. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. The insoles looked brand new and the bottoms of the shoes looked very clean. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. My entire apartment smells like axe body spray as well. The seller was supposed to ship the item to eBay for a. The price points are expected to go down to $250 and over eventually. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. I got screwed. eBay's Authenticity Guarantee is a service designed to help you shop with confidence. Did you pay with PayPal? Once the item has passed inspection it will be shipped to the buyer. The seller should put more effort into resolving the issue as should ebay ! listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. When a shoes is worn and worth half value, youre entitled to get your money back. Visit our Authenticity Guarantee page for buyers. 08:18 PM. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. After a while you can call and get that number raised. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. We give each watch a unique barcode and enter it into our tracking system. Might have some protection there. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. I appreciate the tips though. Authenticity Guarantee lets you shop with How it works for ungraded cards. 1. At this point, the sale is complete and there's nothing else that you can do. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. eBay Money Back Guarantee covers most transactions on eBay. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. For full details, read our eBay Money Back Guarantee policy. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. You can chat with other members about anything to do with buying on eBay. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. After all, those two genres are among the most common and sought-after high-end cards. - edited Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. You find an item with the Authenticity Guarantee badge and purchase it. Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Id theyre going to lie, hide the evidence. (Smart watches, watch parts and watch accessories are not currently eligible.). If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. So the same item can pass or the next time be ruled a fake. Again, I got completely screwed. The seller is required to respond and honor their returns policy. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Wow what you received looks like the sole of the shoe not the inside. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. That's what happens with my sneakers. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. Welcome to the Buying board! I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. Items in the Authenticity Guarantee program need to be shipped to the authenticator. What items are eligible for eBay Authenticity Guarantee? Sneakers specified as customized will not be authenticated. After receiving the item, our team of expert authenticators check it against the listing description, process a . 743712524609 b3335a87-7ec7-4034 . One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Something went wrong. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. The seller is required to respond and provide a solution to the buyer's issue. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. A dialog will open as you type your search terms. I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Authenticity just means the brand name company got a cut of the money. . eBay may step in without the buyer asking, if the seller didn't respond to the return request. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. All sales are final. Tip Are you a buyer looking for more information? 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