Three months later all three were delivered and we realized something was wrong--the six-foot sofa did not match the other two (there was a seam the others didn't have and it didn't have the latch to attach it to the five-foot armless). The customer service gave me a run around for 3 weeks. Well around 80 percent of my furniture has been purchased from RH online or over the phone. Never miss new arrivals matching exactly what youre looking for! Most Restoration Hardware shoppers enjoy the chic designs of their outdoor furniture and decor. I'm now refinishing the SECOND piece of furniture I got there in 2013. Do the math and go figure. Restoration Hardware Leather Headboard Bed. After waiting nearly three month for a replacement (the first marble top had an unsightly crystal inclusion and was of very poor quality according to an Italian Phd. Today they had scheduled the delivery of the replacement dining table. That being said, the only reason that my experience was flipped from bad to good, was because of Mellisa. Ugly furniture for 10-20 grand. I called RH customer service new accounts again: the woman who answered couldn't have been more disinterested. 90 x 43 x 40 in. Location : Westport CT. SOLD. I mean, is that how you purchase them in the regular store? Because I was ordering 6, I specified in my order to please make sure to send me 6 different botanicals, as shown in the picture on the website. Privacy Policy. (22% off), Sale Price $26.40 Condition: Good: Minor blemishes that most people won't notice, Overall Dimensions: Width: 1 inches, Height: 1 inches, Depth: 1 inches. I wish I had read these reviews before going to what WAS a favorite store at 3PM on a slow Sunday afternoon with my daughters, for what I anticipated as a fun shopping trip. At Pottery Barn I was asked by no less than 2 people if they could help me find anything after getting 15 feet into the store. reason during your appointment, well issue a refund minus any Only one went smoothly. Original Price $40.99 I called RH in Palo Alto on Monday to talk to someone about this order. Love restoration hardware outlet! Also, the white-glove delivery service that was standard was awful. What is wrong with us for buying it without being certain. . Martha Hacking was awesome! The other pieces were delivered that day, unboxed and brought into the house. With that in mind, expect the quality to be inconsistent. $200. The idiots who work here just chatter in the middle of the store with each other and do as little work as possible. Beautiful furniture beautiful fixtures beautiful everything!!! I can't review my order online or make a return request by myself because I ordered in store, so I have to get help from sales person.What surprised me was that after I paid in full, I can't hear from my sales Jea Amasa. I would give negative stars if I could. You cannot make this stuff up. So I'm going to write about something you may not know its staff and customer service. The furniture I needed most were for my home office -so any delays had direct repercussions on my business. You get 20% off of your purchase." Available nationwide. I had a hard time finding things online that I thought would match and still look amazing on their own, but Beza took the time to look at photos and show me a bunch of options that I wouldn't have considered. You know those dystopian movies where society kills you for having emotions? I accepted on the condition they would send their "medic" to repair the staple issue. Shop elsewhere, unless you enjoy wasting your time and getting pissed off. Who the hell are they selling this furniture to? The manager was unhelpful, rude and condescending. Okay, what else am I going to do? Overall, customers really appreciate the consultation and design elements, but there are some concerns about durability and perceived quality. Sign up for their outlet emails. Delivery was also amazing and efficient. I could have worked with it a bit in terms of the sizes of things if the pieces specified were scaled properly. Finally, a price came up on her iPad. My order was almost $100,000.00 . Really???? What this means is 1) I bought that ottoman immediately, 2) don't buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! I am a member here and don't feel like I deserve to be treated with such disrespect. We had planned to purchase some living room furniture from this location and went in to test them out. Pick up from our warehouse in Culver City. Final sale!! 5 out of 5 stars (126) $ 120.00. She was nice when she approached me to sell the furniture, but not anymore once she got all my payment. After numerous emails, I was finally directed to Jennifer Moss, who apparently didn't care about customer at all, and never really wanted to help. I really appreciated that they brought shoe covers to wear inside so that their shoes didn't leave any marks on the floors. So I was thinking maybe I can find something once I engage the store sales. These guys are terrible at delivery of product. She was attentive, knowledgeable and very receptive to our needs. Ohh and get this.. 6 months into using, two have failed so far and I'm dreading the day the other 6 do. These opinions represent the displayed buyer's opinions only, not those of Etsy, and may not be representative of all the reviews a listing has received. I really dislike making negative comments, but.Unless you're a person who is experienced in furniture repair, I would completely avoid purchasing these stools. Minus the one star for some of the rude staff that don't even say hello when you walk in.. there are some great associates though. My bad. I have no idea why you would think otherwise if they are including it in your package! Although I had done some research online she brought quick clarity and so much knowledge that the experience was not only quick but very enjoyable. I'm sure RH would say that this is the "style" of the stools. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. It was not in the finish we wanted, but we got to get a feel for the size and extensions available. I felt the staff scanned and equated my casual style of t-shirt and jeans (with a Gucci purse, that they apparently missed) or maybe it was my older age, with someone that can't afford to make a purchase. Each cover is custom-made to fit specific Restoration Hardware products. Ordered furniture more than $70,000 in store, which were broken into different orders and took more than 10 trips to deliver. In addition, none of the small pillows stay put. I have a load of male children. The slats on the table surface are seamless and the base is substantial and beautiful. Please see listings for reviews. Page 1 of 3. We couldn't be there in time, so we told them to return the pieces. Spent HOURS trying to deal with the delivery people ..so rude .. left me on hold several times for over 20 minutes. Since I have a restored classic Art Deco loft, I thought some of these things could work at my place. for durability and hygiene. We've recently updated the Chairish, Inc. I have to wait for all the back orders and the defected item to be fixed. One person is filling the doggy water bowl while another girl is talking non-stop about her love of dogs and how she wants to own 5 dogs some day. Restoration Hardware shoppers appreciate the tasteful dining room furniture available for them to browse through. And for the mediocre items listed in the store you really should give everything you got. BUYER BEWARE! I don't understand how this place has such a low rating. I am taking one star off for the Professor chairs' quality: After noticing an odd chalkiness collecting on the backsides of the seat cushions of both chairs, just weeks after my purchase, I contacted RH. Take full advantage of our site features by enabling JavaScript. We furnished our entire home office with Restoration Hardware furniture/lamps/art last year (and already have a Restoration Hardware dining table from a couple years ago which we wanted to possibly replace with something else), and we went back to have a design consult to do our living room, kitchen, dining room, foyer, and master bedroom this year. Anybody would interpret that as this as a paid return slip! This is why I ended up buying one off Amazon. I asked a salesperson to help. Transportation was a problem, but I rented a Budget Cargo Van, conveniently located half a mile a way, for $15 per day plus 65 cents a mile. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. Trust. Click Buy it now or Add to cart and proceed to checkout. I need a few more pieces to complete my look so I'll be making an appt with Kim, who I might add, feels like visiting with a fun friend! The quality is good and I figured I could speed things along a bit by telling her up front I'm in a rush. She said to bring the chair in. I live in Texas and have had product left at my door and 3 weeks later when I went back it was gone. Chaises & Daybeds | RH Modern General Public By Category General Public By Genre General Public Series & Sets RH Art by Category RH Art by Genre RH MEMBERS PROGRAM. That's all it matters. A unique "outlet" furniture shopping experience. Do you like refinishing furniture by yourself in your own home? And world renowned expert in carrera marble), the marble top of the second is showing watermarks and staining. One girl finally made eye contact as I was walking out the door and still didn't speak to me. A sheet set with 1 flat sheet, 1 fitted sheet, and 2 pillow cases starts at over $200+ and goes up to $1,400+. ", "I recently bought a house, and of all the furniture i got.. this table was the piece i was looking forward to the most. are final once your appointment is commplete. $20. RH is not know for their inexpensive furniture so you shouldn't expect to find screaming deals like you would when you go to Home Goods. Original Price $144.91 The dishonest person out there who did this, shame on you, you are a very selfish person! Also note that they were doing 40% off the entire store.. So we agreed, even though this would be two-feet longer that what we originally wanted and really too big for the space. Initial response from customer support said could not help because it was very subjective. But whatever). (12% off), Sale Price $5.29 And like the other reviews, watch your credit card for the charges by the RH store. Gigi and her team at the Palo Alto Restoration Hardware is amazing!! I bought a few pieces of furniture about 5 years ago and the chairs are falling apart. Our house is still in progress, but I won't purchase another thing from this store. Thanks Martha! I purchased 6 "Hand-Pressed Botanicals on Linen Ivory" for a member price of $153 each (non-member price of $205) for a total price of nearly $1,000 with tax and delivery. Free shipping available Long story short, The Customer Service team (lead by Kristie) understood my concerns and went above and beyond my expectations. But everything is of a great quality, so if it's something that you can afford, you should do itand know that you'll make me jealous. RH carries dining room furniture such as dining tables and dining chairs, bar/counter stools and tables, shelving, cabinets, and sideboards. Now we are at the 4th delivery window - the 15th, then the 16th, then the 19th, and now the 20th. We just couldn't decide on the leather. Restoration Hardware Full-Size Cabin Bed - Pre-Owned-pick Up Only. I recently have added a few light fixtures from here to my house & am one happy customer as a result! And All leather couches eventually look worn - RH couches wear well. There were at least two young women employees on their laptops, not with customers, and they never acknowledged me or offered to help. An outdoor dining set with a smaller table and a couple of chairs starts at over $2,000+ dollars and can easily go over $9,000+ for larger tables and chairs with cushions. But there's more. Weight. Not sure this is the consumer experience they're going for, but it was vivid. I am on my second kit. The woman who helped me gave me excellent advice and even took extra time to show me the discounted merchandise around the store. Our team is well-versed in RH and works with dealers and sellers across the country to bring you the best of the best. I think that's the vibe they're going for. Me: Well not this particular one, but I'm interested. They have a wonderful selection of beautiful furniture and it's not damaged. I called today instead and UPS is picking them up. Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade Brand: Restoration Hardware Depth: 35"d Height: 70"h Location: Natick Item Number: 31970-13 Item ID: 106196 Category: Floor Lamps From: 11/18/22 - 12/17/22 Price: $584.99 From: 12/18/22 - 1/16/23 . A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. SOLD. Salesman: It only comes in two. Looking for more contemporary brands? At the rate brick and mortar retail is disappearing especially on State Street you would think that when a local comes to the store and wants assistance they would be jumping at the opportunity. There are better ways to handle sold items then the system they have. Appalling. Extremely rude and arrogant sales staff. (20% off), Sale Price $2,519.10 I don't write many reviews, but personally couldn't be more pleased with both the store and their staff. We had to jump through several hurdles and had a lot of difficulty placing our order. Three months later the new sever-footer arrived and was way off color-wise! The slats that hold the mattress have busted. How lucky it didn't rain, and how lucky, no one stole it. I also recently purchased six arm chairs for my kitchen table in the perennial fabric and they are all in perfect condition. You just spent LESS than what you would have normally paid. I have had such a great experience working with Kim A. at Restoration Hardware in Walnut Creek. Used (normal wear), Very nice soft leather Restoration Hardware daybed bench. They refused to do anything about it and it's only gotten worse. We were told we had three months to take delivery. It's 8:30 Saturday morning, and the phone rings. They have no quality control measures. Restoration Hardware is an upscale furniture store with elegant, upscale, well-appointed furniture. away. They were supposed to unpack it for inspection. Sonia and Thomas were there the next week when I came in. $32.79, $40.99 The office was only used on weekends when I was not traveling for work. The filler got everywhere. Another three months. Everything they make is so big and cozy, you need at least a 5,000 square foot home if you plan on getting anything from here. I'm very disappointed that the store didn't shrink wrap the item like they said they would do. Very laidback, but with a keen eye for what's possible with unique pieces. More than the average scratch. These guys will be out of business if they can't get the delivery chain under control and have the ability to actually get product that is not damaged to the customer. Original Price $270.00 ", "Love love love this in my living room. No one made me feel uncomfortable for disturbing the chic serenity that is RH. I will never shop here again, and I will be warning others all across the Internet about them. I was told "No," and that it could only be delivered to my house for $199. When the sales representative began the order process, it showed the end of the week as the delivery date. They have behaved indifferently almost to the point of acting rude. Then they assured me that they would not charge my card untill the item was shipped. (10% off), Sale Price $14.40 All of them are just wandering around and clearly avoided any possible eye contact with my boyfriend and me. It is a gallery showroom and not a retail store and we were aware of that. The young woman on the phone politely confirmed that it would cost $199 to ship the three stools. FROM DENMARK. Art and prints. Everything I purchased did end up being in great to excellent condition but they do have pieces that have flaws. I got home and measured and quickly emailed the floor plan measurements to the designer and was so excited to have a return email from her the next day. Jules is a fantastic manager! Made more cheaply than IKEA and the customer service is awful. NFF. These people a rude and don't care a bit. I now have to paint the metal hardware to match my decor. With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. Restoration Hardware. Privacy Policy. Every time I set foot in the store, I'd have to beg a sales person for help. $2000 for a queen size bed, as a "member". If you're looking to give your house that extra modern touch this is your store! Nine days later, the order is open, I still don't have the product that was to be overnited. There are promotions such as 40% or 50% off the entire store. If you like beige, off-white, gunmetal gray, vanilla, eggshell, ivory, etc., you'll feel at home. It was originally scheduled for Monday January 15th. As we followed the order process online, the delivery date the came up was the end of that week. First they lied to me as to the shipping date, 12/27/2013. Add To Cart. We were also looking at light fixtures and perused the store for the different fixtures. And, as you're browsing our collection, be assured that you're only looking at hand-vetted, designer-grade items. When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. I'll never buy from them! The next day, within the two hr. I will be back for more. Just awful. Buyer beware. No finish even left on part of the soap dish. Devyn Tufted 2-Drawer Storage Daybed - Frosted White $3789.0 - $5949.0 Regular $2841.0 - $4461.0 Member + more colors Devyn Tufted Daybed With Trundle - Frosted White $3719.0 - $6139.0 Regular $2789.0 - $4604.0 Member + more colors Devyn Tufted Leather 2-Drawer Storage Daybed - Washed Grey I've enjoyed RH designs and have made several purchases. Debbie is awesome. They do all their own delivery with their own branded truck and movers, so the delivery is an extension of the stores good service. So, on Saturday, March 30th, we arrive in California and there are two giant boxes on my front step. I ordered the Maxwell sofa & chaise lounge February 2019 and received it in May 2019. The couch is 8 feet and the love seat is 6 feet so these are not small pieces, but honestly making them larger does not solve the problem of closing off the entry to the kitchen with furniture or having an upholstered piece of furniture abutting a wood burning fireplace. More Details & Dimensions + ATTENTION We're sorry. Given that sales are final it's still a pretty big decision to make. Its handcrafted frame features an aged wood finish, while the wrapped back and side panels are upholstered in stain-resistant fabric. They told me I would get a phone call for a delivery time window. Ridiculous after only 5 years. The best RH outlet! Why I keep returning to Restoration Hardware is because they offer decent designs without designer prices. Add to Favorites . She greeted me back. Restoration Hardware Outdoor Nevis Daybed. When it comes to your own comfort, your own body is the only North Star. What a garbage policy for a bunch of damaged junk. I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. I highly recommended the Pleasenton RH outlet! Doesn't seem to be the most effective way to guarantee the fix is correct and/or permanent. Photos. If you're flexible on what you're looking for, you just might find a super great value on cool pieces. What I put in it was a bar of soap! YUCK, don't go unless you want dirty, spotted broken furniture. The popular Danish brand with its functional furniture loved by design enthusiasts across the globe is here. Mostly everything is ordered through their catalog, and there are very authentic and helpful complimentary design services from people that really know the products to guide you to a design you really like.
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