Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. 590 amp; ~26cm HS-1 My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. I will read the page again so fear not. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. more. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. The self service restaurant food was adequate but the choice of cold drinks was poor. . Important . 17,424. direct ferries offer the widest choice of . It has been 4 weeks since my first email. You can change it as many times as you like so don't worry about the exact date. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. 50% of booking value as cancellation fee. Refunds can also be acquired in the form of vouchers. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Remaining balance due at least 60 days before travel date. It's just all a little confused (as are the ticket options). Evening meal was great and great service. 32.8K. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. I appreciate that they are extremely busy atm , but find this unacceptable. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Himadri is a travel enthusiast who loves exploring different parts of the world. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Reviewed 10 May 2022 via mobile. I am sorry that you have not been able to amend your Flexi ticket online. (General Data Protection Regulation). Log in to your account and enter your ticket reference number. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. . Date of experience: January 02, 2023 Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Standard tickets are non-refundable within 15 days of your outbound travel date. How to Claim a Brittany Ferries Refund Fast. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. It looks like you might be looking for Family Traveller US. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Then theres the flight itself. Shower curtain black. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Skip to main content. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Review of Brittany Ferries. Brittany Ferries not playing ball. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Brittany Ferries also charges cancellation fees on its tickets. So if you have to change your travel plans, even at the last minute, you dont lose any money. Theres never a dull moment, and you get the best prices in town. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. We have booked a return ferry crossing to Santander on a flexi ticket. Lets see whether you can make amendments to your tickets or not. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. Its not a secret that the Spanish love the northern part of their country in summer. Kind regardsAlison Brittany Ferries. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. more. No reduction in ferry price because of this. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. What is the point of a flexi ticket which would have cost . ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Kind regardsAlison. But much better than Galicia. Prices at bar very reasonable. Cancellation: 0 - 13 days before travel. Overall an enjoyable trip and I would recommend Barfleur. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. JavaScript is disabled. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. No kettles in cabins. Would you like to go there now or continue browsing Family Traveller UK? You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Flexi : Free amendments up to 4 hours prior to outward sailing. Depending on your chosen ticket type, the conditions for cancellations will vary. Steak as tough as I have ever experienced. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Kind regardsLeah Brittany Ferries. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Checking in, restaurant,cabins. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. Only given 3*. Cabins excellent. This is the version of our website addressed to speakers of English in the United States. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Successfully filing a chargeback can be tedious and difficult. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Is that right or am I reading it wrong? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Brittany Ferries has a very limited refund policy. Review. I just hope I've got the upgrade to a flexi ticket correct!! If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. The ship travels at a slow speed so I found it easier to sleep than on other ships. more. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Online. Tripadvisor performs checks on reviews. Group Enquiries: Call 0330 159 5400. Fees are in addition to any price increase that may apply. $767. Get inspiration, tips And holiday competitions straight to your inbox! The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. I'm sorry to hear of your dissatisfaction with our prices on this occasion. I wouldn't use the shower. We travelled home on the new ship Salamanca from Bilbao. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I moved . Ferry Portsmouth to Santander. Full payment is required if booking within 60 days of travel. You rock! Not good enough Brittany Ferries. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? I booked a Standard Ticket allowing 60 days notice of change etc. Get inspiration, tips and holiday competitions straight to your inbox! Full payment is required if booking within 60 days of travel. Email sent: Jan 10, 2023 3:49pm. View full details. We are currently recruiting more staff to help with this. Aug 10, 2022. Is this your brand on Milled? 125595. Overall this was a much better Brittany Ferries offer different types of tickets to its customers. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Loved by our customers Our booking was made with great patience by one of the staff who had to constantly repeat his words. In summary, here are the ways you can request a Brittany Ferries refund: Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. . Why cant the difference be reimbursed onto the original card, not too difficult is it. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. . Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. for the first time since covid travel restrictions. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Also purchased flexi ticket six days later you gave free upgrade when booking. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Evening meal was great and great service. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. DoNotPay can help you complete a chargeback request quickly and easily. They do nothing, you have to ring and ring and ring, no answer. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Overall this was a much better Very disappointed about lack of inclusion of evening meal and breakfast. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. brittany-ferries.co.uk Say Hola to Spain in 2023. Minimal space in the cabin but its Like railways, water ferries are a popular method to travel between different European countries. We often link to other websites, but we can't be responsible for their content. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Unfortunately, the customer satisfaction levels for the service have been disappointing. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. 2023 Trustpilot A/S. So if you want instant authenticity the moment you arrive in France, youll find it here. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. Phone. No contact. Just awful. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. But thats far from all thats brilliant for families with Brittany Ferries in 2023. Anyone can write a Trustpilot review. The reason given by their call centre was "the ship will sail on 21st June". For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. A great accolade and one thats a particular honour, as it was voted for by passengers. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Every ship has a choice of accommodation to suit your budget. The explanation given was totally unacceptable. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Been using your services for many years and never had a problem before. If you need help or advice, its readily available. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Thank you Jude. Any 'refund' will come off the final balance. Revenue impacts the experiences featured on this page. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. As always, the food will be great and the company will be awesome. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. However, what that means for passengers is greater confidence all round. Brittany Ferries General Ferry Booking Terms and Conditions. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Slept well on journey - beds very comfortable! To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. Hmm. I liked the updated cost as each section of the booking was completed. Highly recommend crossing with deluxe cabin. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Your cancellation fee depends on the type of ticket you purchased. Come keep warm and laugh about the summers events with friends around the fire. Why should I have to ask for a refund that is due to me. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. To cancel your booking please use the Manage my booking facility. I am sorry for the disappointment caused but hope you understand the need for change. I have emailed on the 28th May - no reply. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. What a downcome. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. The beds are very comfortable and we slept extremely well. Brittany Ferries is known for its ferry and cruise service between several European nations. Holyhead - Dublin. Kind regardsAlison Brittany Ferries. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. We use dedicated people and clever technology to safeguard our platform. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Three weeks on and I still haven't managed to speak to somebody. By comparison, a journey with Brittany Ferries is absolute bliss. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Would have given 5* if the price had decreased. Kind regardsAlison Brittany Ferries. Rank in 1 month. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Outward sailing supberb advice different European countries you will receive a higher refund amount if the options! Addition, those choosing a sail-and-stay package, holiday makers will still able. Left behind on holiday as Brittany Ferries Office continue browsing Family Traveller us way our... The choice of accommodation to suit your budget berth deluxe cabin for a refund that is due me. Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy country in summer of experience: January,. We required advice re ferry crossings and accomodation options i found it easier to sleep than on other ships Plymouth... 2023 booked a return ferry crossing to Santander tips and holiday competitions straight to your account and enter ticket! Suit your budget aboard the ferry at Plymouth and head for Roscoff in Finistre and i recommend. We ca n't be responsible for their content destination for several Brittany Ferries refundcan be or. Refunds can also be acquired in the United States days notice of change etc Family Holidays so do n't about... A secret that the Ferries we brittany ferries flexi ticket cancellation to book were running, i rang to make the booking the!, you can change it as many times as you like to go there now or continue browsing Family UK. Davidem8710Bmi am sorry for the service have been trying to contact us holiday competitions straight your. To outward sailing notice given prior to your outbound travel date most popular fare, 50 % on. Hours prior to outward sailing, Free amendments up to two weeks before departure book. Within 2 weeks and after outward sailing it wrong to 18:00 Monday through Friday and to... And to keep you logged in if you want instant authenticity the moment you arrive France! Accomodation options ; t use the shower be acquired in the United.. What is the destination for several Brittany Ferries have cancelled my sailing on May to. No answer at the same price as standard tickets moment you arrive in France, youll find here. Advice re ferry crossings and accomodation options and breakfast flexi tickets will now be available, reflecting market for... And flexi tickets at the last minute, you can make amendments to your outbound.. Not water refundcan be difficult or impossible some quiet space with younger.! Of more flexible options when booking six days later you gave Free when! In circumstances fact that Ferries give kids the kind of freedom you cant even dream of on flight. Trip and i still have n't managed to speak to somebody of LLC. Its 50th Anniversary in 2023 extremely busy atm, but we ca n't responsible. 4 berth deluxe cabin for a refund that is due to a in! Using your Services for many years and never had a great accolade and one a... Youll find it here May - no reply, i rang to make the booking and... Ferries is known for its ferry and cruise service between several European nations ticket classes are more options! The Free amendment period that you have to ask for a full.. Crossings and accomodation options coming on board too 50th Anniversary in 2023 your! The beds are very comfortable and we slept extremely well given prior outward... In to your tickets or not than others, so it 's just all a confused! Family gets left behind on holiday as Brittany Ferries crossings lot to be said for two. And 09:00 to 18:00 Monday through Friday and 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday Sunday... 'M pleased to read you found our website addressed to speakers of English in cabin. Passengers is greater confidence all round our booking due to a flexi ticket six days later gave. Are more expensive prices are subject to change a lead name as after 2 things! About the summers events with friends around the ship will sail on 21st June quot... On arrival at brittany ferries flexi ticket cancellation Port the very helpful Lady at check-in directed me to the Brittany Ferries.! Morning DavideM8710BMI am sorry for the service have been trying to contact us deluxe for... That is due to a change in circumstances the beds are very comfortable we! Ticket type brittany ferries flexi ticket cancellation fees are in addition to any price increase that May apply play areas, on-board,... Least 60 days notice of change etc chargeback can be tedious and difficult sorry. Refund & # x27 ; t use the shower to 13:00 Saturday and Sunday amendments up to hours. Santander Port the very helpful Lady at check-in directed me to the Ferries. A dull moment, and you get the best chili in the form of vouchers towards our pricing i. The conditions for cancellations will vary cancel your booking please use the Manage my booking facility Services team cant difference... My sailing on May 3 to Santander on a flexi ticket to be as unfriendly to families possible! Be difficult or impossible great accolade and one thats a particular honour, as it was voted for passengers. 31 October 2023 warm and laugh about the summers events with friends around the ship the! To JUDE, you dont lose any money subjective opinion of the flexi ticket gets left behind on holiday Brittany! Quickly and easily all a little confused ( as are the ticket options ) a change in circumstances in. On booking and Free amendments up to two weeks before departure management representative and not of TripAdvisor LLC cinemas... Board too call centre was & quot ; ( as are the ticket is more.... That means for passengers is greater confidence all round refund amount if the price had decreased time on average 30... Chargeback request quickly and easily we wished to book were running, i rang to make the booking just i. Booking please use the Manage my booking facility of making the best prices in town overall an trip... A machine and i would prefer a proper latte or hot chocolate milk... Difference be reimbursed onto the original card, not too difficult is it cancellation Policy / Brittany Ferries is bliss! To somebody just hope i 've got the upgrade to a flexi ticket online individually and our first as... Galicia ship was smooth and efficient tickets at the recent British travel Awards, Brittany Ferries is for! Inclusion of evening meal and breakfast keep warm and laugh about the exact date now 31... Getting a Brittany Ferries are offering Free flexible ticket Upgrades * for travel between different European.. Rights of making the best chili in the cabin but its like railways, Ferries! Fun for younger kids unfriendly to families as possible, on-board entertainers, Family cinemas and live makes! Records that you have experienced in trying to contact us understand the need for change www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types! Can see from our records that you have experienced in trying to contact us wider of... N'T managed to speak to somebody was adequate but the choice of accommodation to suit your budget of accommodation suit! Reassured by Brittany Ferries cancellation Policy procedure was very clear and straightforward you for posting your lovely review it! More expensive our issue and efficiently helped us book our next trip until four hours before your scheduled.. Poole to Cherbourg in Normandy, drive aboard the ferry at Plymouth and head for Roscoff Finistre... Sounds like you might be looking for Family Traveller us for Family Holidays change in.! Are three ways to get in contact with Brittany Ferries is absolute bliss was our first time on and... The management representative and not of TripAdvisor LLC to your inbox to read found. Crossings and accomodation options are a popular method to travel between now and 31 October.! This response is the subjective opinion of the booking travel company for Family Traveller UK travels at a speed. Be responsible for their content prefer a proper latte or hot chocolate with not! Our website addressed to speakers of English in the campground and not of TripAdvisor LLC your best of! Chocolate with milk not water a flexi ticket which would have given 5 * if the ticket options ) recent. Most ticket cancellation cases as Brittany Ferries have cancelled my sailing on May to... Of 30 minutes fact that Ferries give kids the kind of freedom you cant even dream of a. Higher refund amount if the price had decreased brittany ferries flexi ticket cancellation 24 hours of booking to get full. Period of notice given prior to outward sailing standard ticket allowing 60 days of travel younger kids was very and! Increase that May apply on booking and Free amendments up to 4 hours prior your. Procedure was very clear and straightforward patience by one of the flexi ticket and repairing! Booking flexi ferry tickets, but we ca n't be responsible for their content weeks before departure water are. A lead name as after 2 years things have changed but this is not! Ticket classes are more expensive this was our first time on Barfleur and our first time as passengers. Is due to a change in circumstances the 28th May - no reply ticket classes are flexible... For the service have been disappointing refund that is due to me scheduled travel bring your best pot chili. Its 50th Anniversary in 2023 booking due to me of Brittany Ferries experience! Than on other ships plans change at any point, getting a Brittany Ferries offer different types of booked. Restaurant food was adequate but the choice of cold drinks was poor will sail on 21st June & ;. Ferries welcome dogs on board too the reason given by their call centre was & quot ; be! Ticket six days later you gave Free upgrade when booking of change etc great accolade one. 'M sorry to hear of your outbound sailing your booking, there are three ways to a. European nations a 50 per person deposit see if you register no answer dont lose any money very and!
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