uscis customer service chat

A .gov website belongs to an official government organization in the United States. If you need more information about the naturalization process and you live in the continental United States, you may call Customer Service at no charge (1-800-375- 5283) for help. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. Both the tier I and tier II officials cannot provide any legal advice; instead, they create a service request with the local service center. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday - Friday, 8 a.m. - 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. Regardless of how you feel about your case or the department, it is essential to be professional on the phone. Follow these steps: The receipt number is a 13-character identifier that USCIS provides for every application or petition they receive. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. If you dont have access to your receipt number. For more information regarding their contact details, please visit USCISs Contact us page. That is why people at USCIS encourage people first to try other methods to get the answers they need. We have many resources to help you achieve your goals. USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. The Immigration Service Officers specialize in reviewing the USCIS system concerning your case. Live customer support is available from 8 am to 9 pm EST, Monday through Friday. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. The premium processing application for USCIS provides a toll-free phone number exclusively for inquiries about requests filed under the Premium Processing program. Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. Looking for U.S. government information and services? Press 1 for the English language. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. Por qu USCIS no habla con mi asistente legal? Official websites use .gov However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. Los representantes de Nivel 1 les dicen a las personas que llaman si su problema est en la categora urgente o no urgente. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. USCIS has official social media accounts on Facebook and Twitter. See link to the right for US Department of State. What you should emphasize is the key option. She can also link benefit requestors and other interested parties to a live agent through webchat for more in-depth subjects and questions. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. How Do I File An Equal Employment Opportunity Complaint? A .gov website belongs to an official government organization in the United States. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. Also, please keep in mind that the phone menu is updated frequently. Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Our normal response time for email inquiries is two federal government workdays. Share sensitive information only on official, The Customer Service employs a two-tier system: When you call the above number, CSRs will be your initial point of contact (after navigating through the Interactive Voice Response system). Press 1 check the status of your case/application. Military Help Line Also, press this number if you want to report an alleged violation of immigration law. Guiding Newcomers and Foreign Nationals through their international journey in USA. USCIS does not provide a general facsimile (fax) number. Secretary of Homeland Security Alejandro N. Mayorkas announced an extension of Temporary Protected Status for Somalia for 18 months, from March 18, 2023, through Sept. 17, 2024, and a redesignation of the country for TPS. Enjoy the rest of your day" and they disconnected me. The USCIS processes tens of millions of applications and forms every year. Review our. May 19, 2017. This page covers what we can and cannot help with and how you can submit a request for case assistance by availing of the customer service and assistance provided by USCIS. You can find answers to many common questions right here on our Website, and were always just a phone call or email away if you need us. Share sensitive information only on official, secure websites. I-130 Texas Service Center . When Can You Call USCIS to Talk to a Live Person? IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. Every segment will have a key that lets you connect to a human representative. When you contact USCIS for assistance, be prepared to make the most of the opportunity. The USCIS Contact Center will try more than one contact number. The question is - why do you need to call and chat with them so frequently? USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. Permita tiempo para que un cambio en el Formulario G-28, si es necesario, se actualice en expediente del caso. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin. Call the USCIS Contact Center toll-free at 1-800-375-5283. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. If your queries remain unanswered, press the keys as directed. Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. In particular, to check your case status, you will be asked to give your receipt number. Citizenship And Immigration Services Ombudsman, This page was not helpful because the content. CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). We cannot reply to other questions sent through this form. The information on this page is out of date. Official websites use .gov Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. Write down the name of the USCIS representative who answers your call. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. This does not mean that there is a problem with your case. USCIS is the government agency responsible for managing immigration into the United States. Comparta informacin sensible slo en sitios web oficiales y seguros. I-765, Application for Employment Authorization, I-90, Application to Replace Permanent Resident Card. Sign up Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate. Also, sign up for Case Status Online to: . After the wait is over, youll be connected with a tier I officer called the customer service representative. (LockA locked padlock) National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. Share sensitive information only on official, secure websites. The old IVR had10 main menu options for the customer to listen through in order to make a selection. Dont try to schedule an appointment over the phone. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. A .gov website belongs to an official government organization in the United States. USCIS Customer Service Number and How to Reach Them? These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. In many situations, Emma will route to a live agent during business hours if unable to assist. They cannot personally take calls from every single person. Last Reviewed/Updated: 02/21/2017 Was this page helpful? TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Qu debo hacer? Before calling, write down the phone date and time. How to Speak to a Live Person at USCIS in 2022? USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed. Looking for U.S. government information and services? They are meant to respond in 30 days but . The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. USCIS provides a number for the hearing-impaired as well 800-767-1833. Case Status Online Case Status Search (uscis.gov). Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". Updated 04/30/2013. Get office status updateshere. They can also gather data on outstanding and resolved cases and information on in-office appointments. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. When you call the USCIS Customer Service Number, you will be prompted to choose between options. If you have any other questions, please visit the USCIS Contact Center. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Citizenship and Immigration Services (USCIS). Secure .gov websites use HTTPS Twitter is considered better for a prompt response. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. Press 2 to inquire about the priority cutoff date, Press 3 to enter the services section specifically for US citizens, Press 4 to enter the services section meant for LPRs, refugees, asylees, and conditional residents, Press 5 for information related to temporary visitors, Press 6 for information related to employers, Press 8 if youre experiencing technical failures while submitting an electronic application form, Press the hash (#) key for information related to deferred action, Press the star (*) key for information related to provisional unlawful presence waivers, Questions about citizen application processes, Requests regarding citizenship applications, Scheduling or managing in-person interview appointments, Check if there is any processing time already applied to your case, Check for the priority date, if applicable, Have a pen and paper on-hand to take down important notes, Gather any important information needed for the call, such as receipt numbers or alien registration numbers, Block out enough time in your schedule to be on hold and conduct your business with the USCIS agent, Record the date and time of the call before dialing, Write down the name of the USCIS Representative who takes your call, Record any reference numbers provided over the course of the call, In some cases, escalate a call to an immigration officer. As a result, you may hear various alternatives when you dial in. Official websites use .gov Dedicated mailing addresses are accessible for the delivery of applications and petitions, responses to requests for evidence, or service requests in hard copy format. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. Se tomar una decisin a base de los criterios actuales de. Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. Si la solicitud se relaciona con un posible procesamiento expedito de una solicitud o peticin pendiente, esa decisin la toma la oficina local o el centro de servicio que tiene el caso, y el Centro de Contacto de USCIS solo es responsable de enviar la solicitud a la oficina local o centro de servicio para el procesamiento del caso. It is closed on weekends. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. You can also access other USCIS services. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. The field office must then make the decision. Be strategic when calling the USCIS Contact Center. You will find this number on every notice or correspondence that the USCIS sends you. We use cookies to ensure that we give you the best experience on our website. Secure .gov websites use HTTPS Press 1 request a copy of the USCIS guide to naturalization. As a result, they have put in place this mechanism. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. Check the status of multiple cases and inquiries that you may have submitted to USCIS Also, press two if you want an answer to the question. Immigration to the United States is a hectic ordeal. For additional information, please see the news release. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. Questions about E-Verify? These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. Proporcione su nmero de telfono celular y su nmero de oficina. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. Looking for U.S. government information and services? The agency offers a toll-free phone number that you need to call to seek assistance. I need to expedite my case. Eventually you speak with someone who will probably not help lol. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. If youve got basic queries, the IVR will help you even during the weekends. The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28. However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. Click here to locate the nearest USCIS office. If we need more time to respond to your inquiry, well contact you within two federal government workdays to explain why we need additional time and provide you with an estimated response time. Share sensitive information only on official, secure websites. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. Check for current office closure, COVID information and office location prior to visiting one of our offices. International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. Community outreach programs include a wide range of themes. Cmo puedo asegurarme de que me devuelvan la llamada? USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). USCIS adjudicates applications and petitions on a case-by-case basis. Our editorial team has expertise in a wide variety of topics that include. Check for any processing time applied to your case. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. Get answers to your immigration questions de formularios y de informacin por electrnico. And Twitter limiting live assistance through the Interactive Voice response system ) the question is - why you... Le contestar su pregunta en ingls o espaol one of our offices use HTTPS press request. If your queries remain unanswered, press this number if you dont have access to your receipt is., I-90, Application to Replace Permanent Resident Card in resolving difficulties they are meant respond! Visit the USCIS Contact Center to the United States y su nmero de oficina services,... Evidence of continued Status while you await your renewed Green Card as of. Varias maneras para que un cambio en el Formulario G-28, si necesario! Copy of the USCIS guide to naturalization are meant to respond in 30 days but information, USCIS employees exercise... Why people at USCIS encourage people first to try other methods to get a hold of them for processing! A live Person, COVID information and office location prior to visiting one of our offices email at @... Uscis processes may require specialized mailing addresses, as appropriate us department of State the issue notices can presented! 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