tapi carpets refund policy

This could help save you money and also reduce waste to help us lower our carbon footprint. Don't worry, we promise there's someone there! Sector Accounting - Public practice. After moving in realised carpet wasn't suitable and called Tapi to ask what changing the order for flooring would entail and we were told this would just mean it would take longer but it was no problem and we proceeded to to a lot of preparations for flooring. Permanent employment, working a minimum of 16 hours per week. While the majority of our collection is available to order as samples online, we do have a few flooring ranges that can only be seen in the stores. If you have alternative delivery requirements, please contact us prior to dispatch of your order. We don't have a list of approved nationwide companies who clean carpets, so it's probably best to contact your nearest Tapi store and ask if they can recommend any professional local carpet cleaners in your area. Finance. It's never been easier. For example, there might be a similar style of carpet in stock that could be fitted immediately, so we'll ask if you're happy to wait or whether you want to change your order. This order is a legally binding contract even if you have only paid a deposit. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity | Read 50,121-50,140 Reviews out of 50,190. Return policy details; The seller won't accept returns for this item. Some of the products ordered may be fragile in nature and whilst care will be taken to ensure these goods arrive in good condition, this may be completed using a palletised delivery. Please confirm you would like to subscribe to our newsletter. Grab time with our flooring experts and all our samples to help you choose. We'll send you email and text updates about your flooring delivery, confirming the date of delivery and reminding about your Tapi delivery the day before. Tapi carpets. As a start-up, Tapi has been able to take an innovative approach to all aspects of the business and the "edgy, modern-facing" flooring brand has been designed around the customer. This means we will guarantee you are satisfied with your fitting for 10 years from the date on your invoice. We'd recommend a maximum of 2.5 tog on top of underfloor heating. We also do not have sufficient storage space in our back of house areas in our stores. The sale of Direct to Home products which are deemed to have been made off-site or at distance have separate terms and conditions and these are available via our website. See flooring in your home with our visualiser tool. The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. If report of the fault is received within 14 days of receipt to the customer and the fault is accepted, a refund or replacement will be offered. You need to pay special attention to tog ratings if you've got underfloor heating. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity The return of Tapi is to be completed within 30 days of the customer receiving the product, ensure that the returned product is in good condition and is not damaged, customer take the cost of return. 30 minutes before arrival, your driver will contact you (via SMS or call) using the mobile number you've provided. Salary information comes from 1,148 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. A carpet tog rating is exactly the same as a tog rating for a duvet - it's how good it is at insulation. Don't worry about the unit of measurements used (i.e inches, feet) as we will convert those for you and clarify how much flooring will be ordered. There are two reasons why there might be a line running along the length of your new carpet. Authorised and Regulated by the Financial Conduct Authority. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. Upload photos of your room and our flooring visualiser tool will let you see your choices in your home. If the lines do not disappear within a three-week period, please contact the store. Salary Competitive. Join B&Q Club. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. Please keep your receipt for proof of purchase. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH, Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. These are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you cant find the flooring youre looking for on our website, please contact usso we can assist you further. 0345 640 7350. Recently. A carpet made from 100% polypropylene is stain resistant so any muddy paw prints or little accidents can be easily cleaned up. Uneven floorboards and surfaces, if left uncorrected by the customer, can affect the appearance of your new flooring by being seen through to the surface. Many of our stores offer a selection of carpet roll stock that's ready to be cut to size and taken away the very same day. - A complimentary tidy-up to ensure you can enjoy your new flooring right away! Our brand promise, to make inspiring flooring reassuringly simple, as well as our three brand values - Inspire, Reassure, and keep things Simple - all help us to deliver the Tapi Difference to our customers and continue to fuel our growth. Senior Finance Manager. | Read 50,081-50,089 Reviews out of 50,089 Approx. Whether you've got questions that need answering before you can place an order, or you've already ordered and want to know what happens next, take a look below. These will apply when an order has been placed even if only a deposit has been made within a store. Voice your opinion today and hear what 53,412 customers have already said. The appointment for measuring went smoothly and now we wait for it to be fitted. Here at Tapi, there are lots of ways to place an order for your new flooring. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. Tapi Carpets & Floors Ltd Firm Ref No. Reply from Tapi Carpets & Floors. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable. You use the material on Tapi Carpets & Floors at your own discretion. When fitted in a larger area some patterns and seemingly random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. If they refuse to fix your issue, then the following are some of the alternative methods to try: ADR Schemes: You can use the Alternative Dispute Resolution (ADR) which allows UK customers to file a complaint against a business if the business is not being responsive to you personally. Have the floor you adore with up to 4 years interest free credit, 0% APR and no deposit! We can transform any carpet from our collection into a bespoke rug! I placed an order via Order Direct, who will get in touch when my flooring is ready? 750 minimum order value. If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use. 706358. Faultless service from Tapi Cambridge from start to finish. What to do if you can't reach an agreement with Novuna. Available 7-days a week, some evenings. If you believe your goods are damaged, these must be reported to us as quickly as possible. Can I order my flooring now but get it delivered and fitted at a later date? If you'd like to see more than three samples, then it's a good idea to book a Free Home Visit. Its always a panic-inducing moment when you see that glass of red wine tip over in slow motion onto your plush cream carpet, but the quicker you act, the less chance there is of it staining. If you have also purchased new carpet, underlay and accessories with Tapi, you qualify for the 10 year fitting satisfaction guarantee! Fitting is chargeable. When our 3rd party carrier contacts you to arrange delivery, please make them aware if there are any special requirements to support the carrier completing the prescribed method above. One of our flooring experts will pop round to your home with heaps of samples and help you choose a fabulous new floor. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. Tapi Carpets & Floors Ltd nor the 3rd party carrier will be responsible for the disposal nor any costs incurred in the removal of such items provided to protect your goods during transit. Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. Most of our stores offer the carpet whipping service. Book an online consultation with one of our team from the comfort of your sofa. Terms and Conditions apply. Tapi Carpets & Floors Reviews 52,854 Excellent 4.8 VERIFIED COMPANY tapi.co.uk Visit this website Write a review Reviews 4.8 52,854 total 5-star 90% 4-star 6% 3-star < 1% 2-star < 1% 1-star 2% Filter Sort: Most relevant HW Hannah Wild 3 reviews GB A day ago Invited The best experience We booked in for someone to come and measure up for carpets. Check out what 52,362 people have written so far, and share your own experience. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. If you visit any website via a link on this Website you do so at your own risk. Searching for your dream carpet? If getting to a store is inconvenient for you, you can always check and see if we operate our Free Home Visit service in your area. You must contact them within six months of the date of Novunas final response letter to you. Available 7-days a week. Tapi Carpets & Floors has 5 stars! Your order Important Customer Information, Please find below information relating to the terms and conditions which are applicable when you enter into a contract with Tapi Carpets & Floors. Approx. We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets and suction only for loop pile carpets. Tapi offers interest-free credit on purchases over 500. These 14x14cm samples should arrive within 3 working days. This will help us prevent delays and costs for aborted deliveries. We can place an order from any of our carpet ranges as long as a minimum quantity of 4 metres is placed. This does not affect your statutory rights and in the event of the goods being faulty, these will be replaced. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. To provide our customers with peace of mind and to demonstrate our commitment to a responsible service provision, Tapi is a registered full member of The Furniture & Home Improvement Ombudsman. In the year to December 2017, the latest set of accounts published on Companies House, Tapi Carpets posted a loss of 10.9 million, despite making sales of 56.9 million. Available 6-days a week, 9am-5pm. Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. Terms and conditions apply. Throughout this Website you may find links to third party websites. Our pledge is valid for 14 days after your order is confirmed. +MORE Get Deal Expires Dec 21, 2022 50% OFF Enjoy up to 50% savings on Flooring Ideas at Tapi 01689 886888, For any further information please email[emailprotected]Tapi Carpets & Floors Team. Was a bit daunted by having the majority of the house recarpeted in one day but the fitters were amazing. Approx. 40 minutes. The answer is it depends. The suppliers fitting and maintenance instructions should be carefully followed to prevent swelling of the joints or other expansion problems. If amy return is at 50% then this would apply if you bought the product, got a receipt went to the car and then went back into store. Our quote arrived later that day via an email priced at 1840.98. If speed rather than a specific colour or brand is more important to you, many Tapi stores have remnants that you can purchase on the day and some of our stores have a roll stock option, which allows you to get a carpet cut to your size with the underlay necessary right then and there! You should have received a Tapi Floor Care Guide by email when you placed your order, and this will tell you exactly how to tackle any stains on your flooring. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor. How long does it take from ordering to having my floor installed? Approx. If you're looking for something specific, it's best to give them a call before you travel to the store. Date of experience: January 10, 2023. The fitters will do this on the day of fitting; theyll return these back to the store and we'll dispose of them for you. You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. The 10 year fitting guarantee only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. Ive measured my flooring myself and have the measurements available, do I still need a home visit before I place an order? You can also send an email to [emailprotected] or try our Live Chat service in the bottom right hand corner of the website. Available 7-days a week. Tapi Carpets & Floors Ltd Firm Ref No. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Approx. This can then be cut down and whipped into a runner for stairs or a hallway thus expanding your choice greatly. Sometimes, if the amount of carpet on the roll (the cut) is similar to the room size then the whole roll might be delivered. Enter details about your flooring requirements, and our Flooring Finder will recommend the right flooring for you. If these are noted at the time of delivery, this should be pointed out to the delivery driver and they should be asked to make a note of this and take pictorial evidence to confirm this. Listing for: Tapi Carpets & Floors. Approx. Your chosen samples will be on your doorstepin 2-3 working days. When making a complaint, please make sure you provide as much detail as possible about your issue. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. This does not include the cost of fitting your flooring as this work is carried out by 3rd parties. Please keep your receipt as proof of purchase. The only way you would ever have known before receipt is if you had asked in store before purchasing. All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Tapi Carpets & Floors or otherwise used by Tapi Carpets & Floors as permitted by law In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. They're water resistant and look great! Book a convenient appointment online. 18,000 per annum OTE 25,000-30,000. You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. It is important a valid mobile phone number is provided which supports SMS should the carrier need to notify you on the day of your arranged delivery or if any difficulties have been experienced which are outside of their control. We refresh our ranges on a frequent basis and so cannot promise your specific design or colour will be available in the future should a box be needed so we would always recommend you keep any boxes that might be left over for these reasons. If you are arranging for the installation via your own 3rd party fitting partner, please ensure sufficient time is allowed for both the inspection of the goods to take place as well as any acclimatisation needs, per the manufacturers instructions. Orpington Our flooring expert will help you find your dream floor in the comfort of your home. Theres also the potential that we no longer supply that particular style of flooring, but we may still be able to source it for you to ensure you can still shop with Tapi. We are currently unable to support online orders; we always like our flooring experts to measure your home before providing a quote and going through with your order. We bring the showroom to you, and you can choose your flooring in the comfort of your own home. Our flooring expert will help you find your dream floor in the comfort of your home. To arrange your refund, simply contact the branch where you placed your order, alternatively you can contact Customer Support via the Submit a Request button and if you supply your order details, they will put you in touch with the right person who can provide further assistance. We must be informed at the time of order of any restrictions which may exist to access or difficulties which may affect the successful completion of the delivery of your flooring. The samples we display in our stores are intended to give a general impression of the colour and pattern of the carpet. We excite people about the transformative effect that great floors can have on their home. The processing of your order begins as soon as it is entered onto our computer and we incur increasing costs as your order progresses, therefore we may make a charge to cover some or all of these costs and other losses we incur if you breach the contract. The customer utilises the assistance of the fitting partner for the movement of furniture at their own risk and the fitting partner is not liable for any accidental damage which may occur during the movement of your furniture. Approx. Tapi Carpets & Floors Nottingham, Nottinghamshire has collected 7 reviews with an average score of 3.86. We're only happy when you're delighted, so it goes without saying that we take any complaints very seriously.