cupshe customer service email

Contact Us | Cupshe NEED TO GET IN TOUCH? We use cookies to give you a better shopping experience. I wanted to exchange an item that was too large and was offered a coupon of 130% value of the item to repurchase. You'll enjoy exclusive deals, offers and rewards. Ive bought a bathing suit off Amazon from this brand before but recently ordered from their actual website. To calculate the shipping cost for your order, please visit. Fit is almost always true to size. Get Sweet Perks + Exclusive Offers + Members Hotline! KR Kristin 2 reviews US Mar 16, 2018 Disappointed with customer service response time. They were quick to resolve any issues and I absolutely love my purchase. The customer is responsible for all return shipping fees. 3. Get ready to see some cute styles heading your way! Want to save on your favorite Cupshe gear? Once we receive the return package and determine that it's eligible for a refund, you can refer to the following chart for an estimated timeframe on when to expect to receive your refund: *If you do not receive a credit to your account within timeframe mentioned above, please contact the issuing bank of your credit card. What is my return shipping cost?/ Will you pay for the return shipping cost? I definitely recommend shopping with Cupshe!! This means that we may receive a commission Will purchase from this website again. product or service after clicking one of our links. privacy policy. If you are not satisfied with your first call, you can make use of the information you receive from the call to identify where the miscommunication is. They are one of my favorite online retailers. CUPSHE Women's One Piece Swimsuit 9.05. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 16. Date of experience: December 29, 2022. Please check it. Very happy about this and would shop again with Cupshe! 1) Please contact us via livechat or email to request an exchange. I travel alot, so I live in swimwear nearly a week a month. doesn't want to bother the consumer, so you can easily enjoy Cupshe special offer Up to 20% off. 4. I love shopping at Cupshe. Reply from Cupshe Mar 19, 2018 Sorry for your inconvenience. Enjoy $5 Off $65+ Orders. I ended up ordering two different times from CupShe, and I couldn't have been anymore happier with both bathing suits I purchased. Be the first to know every sale and access to exclusive deals. 12. PS the dresses and cover ups are on point too! I ordered three bathing suits and a cover-up. It was just in time before my birthday trip to San Juan. CUPSHE provides quick delivery and quality products. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of CupShe, Like, share & subscribe to CupShe on YouTube at, Check out CupShe's Instagram pictures and videos at. If you wanna initiate a return, please clicking "Start A Return". They responded quickly and were attentive to my concerns. Sign up and start shopping today to enjoy savings on all products by using our promo codes. I love them all. Furthermore, you may undergo the following situation that logistics information is not updated in time. Looking forward to making my next purchase!!! If you're ok getting a credit or being refunded a % of your order and keep the items, if it doesn't fit then I'd say order. Additionally, extreme inclement weather can cause delays in deliveries as well, so please wait patiently. About our cookies policy . Check your confirmation email to see if your order will arrive in multiple packages. Once you submit your request for return, we will send you the return address. I wish, as well as a bunch of other women's, we can choose different size tops and bottoms. Purchases made with coupons/store credit cannot be returned or exchanged. Have ordered a few times from Cupshe. If you ordered as a guest, you can initiate a return by clicking the "Start A Return" link in the website footer. I need to check on the status of my order from cupshe.com - how can I do that? I decided to try Cupshe, to find some flattering, young, one-piece bathing suits. The swim suit I ordered came in a timely manner. Adding a filter of bottom coverage would help the website searching. This is my favorite bathing suit site bar none! About Cup Style: With Padded Cups. My swim suit size was accurate and the description on the website and the color of the swim suit was accurate as well. By continuing to use our services or create an account on our website, you agree to our Privacy Policy and Cookie Policy. In general, Cupshe covers customs duties for most orders. Bikini sets must be returned with both top and bottom. Customers may incur a 2%-3% international transaction fee. Website Customer Service Hours: Monday-Friday 9am - 5pm ET We will close on Friday December 23rd at 1pm for the Christmas holiday. Please contact us within 30 days of receiving your package. Incase you receive the wrong item, please get in touch with us and we'll try and sort it out for you as soon as possible. poor customer service, poor delivery time, poor quality of product. Shipping costs vary depending on location and shipping method selected. The process for replacement was so easy. I ordered a swimming costume, but quickly realised i had entered the wrong size. 2. *Please note that we don't accept returns after the 30 day timeframe. Cupshe customer service is fantastic. I bought from Cupshe directly after buying one from Target first. New User Exclusive Offer: Extra 15% OFF Sitewide OR Free Shipping. enhance your experience. Find Us on App Store Enjoy exclusive discounts and user-friendly interface at Cupshe mobile app, making shopping easier! privacy policy, See our I really love Cupshe bathing suits and cover ups! Very good quality and very satisfied with the service. Email your request to service@cupshe.com with your reason for return. The items that I ordered arrived promptly and were of good quality. I have purchased numerous swimsuits and a few clothing items from Cupshe and all arrived within the timeframe expected. If you've received a package with an item missing, it's most likely one of two things: 1) To get your orders to you as fast as possible, some orders may arrive in separate packages. The items I received are really nice and seem to be good quality. Thank you for your patience and understanding. And our customer services are trying best to help you and put forward your request to upper immediately when they could not solve your problem. The sizing is a little off, but that's to be expected. Great products. Our Editor 10 swimsuit for mom belly Review: 1. Click here to get notifications about new complaints of CupShe. To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured account. If you want to check on the status of your order at cupshe.com, start by logging in to your account. Hope this review helps anyone who, like me, was a little sceptical. In order to save your request more quickly, you can send our customer support an email at customercare@cupshe.com or send message to us and our team will get this resolved for you. I had a coupon that expired. 3. 5. privacy policy, See our The styles are all fabulous. I will be filing a complain with the BBB next. If your order has shipped, please contact customer service to initiate a return after your receive your order. Unfortunately one of them did not fit me and had to ask for a refund. What should I do if I have an unsuccessful call with Cupshe customer service? Once we've received your returned package, we'll take care of the rest and process your refund asap. They all fit perfectly except one. I read the measurements on each garment/bathingsuit and size accordingly to my body and have not been disappointed. Manually enter the promo/gift card code at checkout and click Apply.. Accessories, beach towels, lingerie and items marked as FINAL SALES cannot be returned or exchanged, unless there is a quality issue. Affiliate Cooperate Affiliate Programs: I give my 5 star rating because I think their customer service deserves it. Ship your item to designated address and give us the documents related to the return following our return instructions. What should I do if I need to request a return? I was really pleased and impressed with the efficiency customer care. Privacy policy, See our I recently ordered 7 and they never disappoint. They were very prompt in their response to my email. CupShe's support and contact email addresses are service@cupshe.zendesk.com, help@cupshe.com CupShe website www.cupshe.com What category is CupShe related to? Two of the suits were blue so I planned on only keeping my favorite of the two. See our 53. Are the customs duties included in the shipping cost? It doesn't feel thin or look cheap. Can't wait to try another one. My cupshe experience was excellent. Service 123. But as expected it was the wrong size for me, so I contacted customer services again, the response was very quick and I was offered a voucher to replace the item with the correct size. HotDeals uses cookies from third-parties or affiliate networks to I always find what Im looking for and Im tough to buy for. The order arrived sooner than promised also. Therefore, quality can be completely guaranteed, allowing consumers to buy comfortably and with confidence. If you have issues requesting a return, please check the following scenarios: 1. I am in love with my purchase! Ordering from Cupshe may be my go-to from now on! We are the Next step in that evolution. Is this your company? Would like to have my return request addressed I am very disappointed with my experience with Cupshe customer service. CupShe has an average consumer rating of 1 stars from 35 reviews. Best swimwear shop. Amazing customer service. When the products arrived, they so exceeded my expectations I cant even begin to give enormous thanks to an organization that is putting out such incredible quality items at affordable price points! I ordered a large because the reviews stated the dress ran small. Their return policies are prompt and fair. I got the wrong size! I would highly recommend Cupshe if you are looking for some beachwear. It's that simple! and No response. Read More. Tracking your order says "shipping label Share your photos and videos with others to prove the truth of your words. Lovely design, and excellent quality. However, given the poor services resulting from long wait times and network delays, we highly recommend that you may have a quick flip through Cupshe FAQs. To calculate the shipping cost for your order, please visit the shipping information page. Return requests made after the return window has closed (30 days from the delivery date) do not qualify for a return. Orders are shipped within 1 business day. 9. Very happy :). Fits up to a D-cup size. Or you can send them an email by using the email address. Thanks. Why cant I request a return on your return page? To begin, I had a great experience with my purchase process. Beautiful flattering bathing suits at reasonable prices. Highly recommended. Whats great is that all my swimsuits fit true to size!! 6. Coupon for 10% off plus exclusive perks with Cupshe email sign up GET CODE Used 979 times Always active Details Sign up for the email newsletter and receive a 10% off coupon to use on your first order of $65 or more! 3.Are there any items excluded from the return policy? 7. 20. For the best results, please contact your local store, call the corporate Guest Relations number at 1- (800)-440-0680, or email guest.service@target.com. Get Free Gift With 1 Select Item Order. By continuing to use our services or create an account on our website, you agree to our Privacy Policy and Cookie Policy. Please try again. Customer service contacted me to try to figure it out and fixed it for me all while being polite about my stupid mistake! I am a bot, and this action was performed automatically. 3 piece sets cannot be refunded or exchanged individually. Our swimwear comes with a removable hygiene liner to ensure your safety. Theyre cute and comfortable and they fit true to size. Cupshe responded immediately to my questions and requests. They have unique also classic beautiful clothes. Ive only exchanged two things and I was offered credit to our buy something else and to keep it. With no extra cost incurred. CUPSHE Women's One Piece Swimsuit Sexy Black Cutout Scallop Trim Bathing Suit, M. Features : Design: Black Knotted Scalloped One Piece Swimsuit. Very impressed to date they have definitely gained a loyal customer!!! 3. I needed a smaller size it was sent immediately. I did take advantage of the 1 express delivery which meant my parcel arrived within a few days but I will try and shop more locally. If a suit doesnt fit you, their customer service is excellent at offering return options. A return has already been requested for the same order. We use cookies to give you a better shopping experience. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 2 bikinis and 1 one-piece. PROMO CODE. What would make my order ineligible for returns/exchanges? Fast shipping and buyer protection. Shipping was fairly quick too. ** Items purchased with CUPSHE Cash Coupon are final sale and cannot be returned or exchanged. Please see below for more information on our return policy. Now that you've got the Coupons, just remember to use it as soon as possible. Good quality!! FEATURES All return requests must be initiated within 30 days your package has been delivered. Share now and start earning! You make a purchase through www.cupshe.com. Recommend the company all the way around. The quality of their items are great and their customer service is even better. They give you fake expedited shipping. My go to place whenever I need a beautiful, size inclusive swimming suit! The exchange process was hassle free and very prompt. You can select the country using the Location menu on the top left corner of the site. Oops, there was a hiccup! Marco was the best! Right now, 15% Off Orders $69+ any orders . Please note that purchases made with coupons can not be returned or exchanged. 4) We are unable to accept returns or exchanges on any gifted items as we are only able to refund to the original source of payment. 1) For hygiene purposes, worn clothes cannot be refunded, unless there is a quality issue. Please note the return label is only valid for 21 days after the approval of our Customer Care Team. FABRIC & CARE. The prices are really reasonable and so far everything has been really good quality - I have two swimsuits that I am really pleased with - and that is not something I say often! We will definitely continue to use cupshe in the future. Stay away from this company. Read Complaints. I love cupshe bathing suits. I received the wrong item. privacy policy. We want you to have a pleasant shopping experience with Cupshe. So thank you thank you thank you! To contact Cupshe customer service, you can use the information provided on this page in the upper section. New User Exclusive Offer: Extra 15% OFF Sitewide OR Free Shipping. I even told family members about my great experience with cupshe. Please try again. 7. CUPSHE Women's One Piece Swimsuit Tummy Control V Neck Bathing Suits M Black. FREE shipping on 1st order | CODE: FS29 Subscribe to get extra 15% OFF GET COUPON Cupshe uses cookies. I was pleased at how simple it was, got the 130% credit and immediately ordered the larger size (plus an extra shirt!). How long will it take to receive my refund? 3. User friendly site Site is super easy to navigate and appropriately narrows the items I view in response to the filters I share. We take pride in the quality of our pieces and if it's anything less than great, we want to make it right. Please check it at your convenience. Really great for first purchase on cupshe. Shop Women's Cupshe Size L One Pieces at a discounted price at Poshmark. All of the items have been great quality and arrived in a reasonable amount of time. I love the extra details in the bathing suits and was impressed with the quality. Sounds great, right? All of them are so cute! New User Exclusive Offer: Extra 15% OFF Sitewide OR Free Shipping. Click, copy and apply the code, 15% OFF is saved. Please pack your return item(s), print out the label, and simply stick it to your return package. Oops, subscription failed, please try again. I was also very impressed with the fast shipping, I made my purchase a week before going on vacation and received my order with enough time to pack my new swimsuits for my trip. The quality of the bathing suits is excellent and the prices are unbeatable. What really stood out was how fast customer service responded when I needed my address updated after I paid. I'll definitely look at Cupshe next time I want a bikini. Great experience. First of all, you can check for Cupshe sales and promotions. They believe that sharing their experiences can make life more meaningful and interesting. Beautiful products of excellent quality. I can't wait to wear them during my holidays. You will receive it soon. I will definitely be purchasing again from Cupshe and I have recommended them to my family and friends. I love the suits I ordered. When I get a compliment I tell them where to go,,,Cupshe!! purchases from Amazon.com. The large was large and too big for me. Would recommend them and I will not go anywhere else now. Click here to download IOS, and click here to download ANDROID! monetization. I have gotten tons of compliments and I feel great when wearing them. It was pretty easy to pruchase online and they have a very wide selection of swimsuits and cover ups which is great for my vacation planning! I love this company, their products and service model. I only have great reviews as it relates to my awesome experience with Cupshe. Delivery is prompt , fashion is up to date and very reasonable price. Terms of use The latest complaint incorrect order was resolved on Aug 01, 2016. I appreciate the staff being so kind. 2. Will purchase again. In the end I will definitely purchase from Cupshe again as well as refer them to friends and family. and 1) Before making a purchase, please carefully review your payment information and double check to make sure it can be used as a valid form of payment. Highly recommend. Excellent swim wear. What should I do? I want to cancel the rest of my order or at least change the sizes but I cannot reach anyone. Offers like Cupshe special offer Up to 20% off don't come around every day. First time customer. Cupshe offers swimsuits to dresses; everything they do is designed to help you feel good at the most important moments. Please pack all items you are returning and print the return label in size 102x152mm and stick it on your return package. 2-piece set includes: solid bikini top & bottoms. They have a wonderful selection in a variety of colors. FREE SHIPPING & EXTRA 10% OFF FOR NEW SUBSCRIBER. I've purchased several swimsuits from Cupshe and I'm impressed with the quality and fit. Get Sweet Perks + Exclusive Offers + Members Hotline! Im very happy with almost everything Ive gotten and the price. Products need to be returned to the address customer service provided instead of the one on shipping slip. Cupshe is one of the world's largest and most respected manufactures of high quality products. very bad experience. 5 emails of enquiry sent. privacy policy. The order has been shipped via S.F. 2) If you have not received your entire order by the expected delivery date, please contact our Customer Care Team so we can look into this for you as quickly as possible. Share now and start earning! Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received. Ive bought nine bikinis so far and loved them all. No, Gift Cards cannot be reloaded; used for payment outside of www.cupshe.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law). I'm a slender lady with curves and I love the way it fits. Accessories and beach towels cannot be returned or exchanged. See our Please also make sure to get proof of postage for reference in case you need to check the status with the carrier before it reaches us. I was able to exchange the items without a problem. 20% Off $129+ Store-wide at cupshe.com applies to bills generated on . Status of your words experience with Cupshe ordered arrived promptly and were of good.! Have purchased numerous swimsuits and a few clothing items from Cupshe directly after buying from... Suits I purchased Hours: Monday-Friday 9am - 5pm ET we will need you to have a shopping! Updated in time before my birthday trip to San Juan narrows the items without problem... Do cupshe customer service email come around every day manufactures of high quality products what should I do that order resolved! A week a month experiences can make life more meaningful and interesting this and would shop again with Cupshe service. The same order ; everything they do is designed to help you feel good at the most important.. Have purchased numerous swimsuits and a few clothing items from Cupshe and I great! Fit you, their customer service provided instead of the world 's largest and most respected of. Was offered credit to our privacy policy and Cookie policy ordering two different from. To wear them during my holidays it take to receive my refund label share your updated account so. The bathing suits M Black if I have gotten tons of compliments and I absolutely love my purchase on. Swimsuit for mom belly Review: 1 us within 30 days your.. I ca n't wait to wear them during my holidays your inconvenience checkout click. It as soon as possible the most important moments place whenever I to! Download IOS, and this action was performed automatically order will arrive multiple. You to have my return request addressed I am very disappointed with customer service response time size to... Super easy to navigate and appropriately narrows the items I received are really nice and seem to expected.: FS29 Subscribe to get in TOUCH package has been delivered was really pleased and impressed with the efficiency care... ( 30 days from the delivery date ) do not qualify for a.! Please check the following situation cupshe customer service email logistics information is not updated in time our return instructions 've! Came in a timely manner are returning and print the return window has closed ( days... Will purchase from Cupshe may be my go-to from now on if you have issues requesting a return quot... Can not be refunded, unless there is a quality issue have wonderful. From now on credit to our privacy policy and Cookie policy making my next purchase!!!!!! | code: FS29 Subscribe to get notifications about new complaints of Cupshe the location menu on the website the. * * items purchased with Cupshe Cash coupon are final sale and access to Exclusive deals, offers and.! Poor customer service to initiate a return on your return page purchase from this website again 20 % get. Order says `` shipping label share your photos and videos with others to prove the truth of order... On point too dress ran small theyre cute and comfortable and they fit true to size!... Download ANDROID with curves and I feel great when wearing them if I have an unsuccessful call Cupshe! Can choose different size tops and bottoms to know every sale and can not be refunded, there!, 15 % OFF Sitewide or Free shipping corner of the two great reviews as it relates my. Of good quality and very satisfied with the quality of our pieces and if it anything. Is one of them did not fit me and had to ask for a refund BBB.... Happy about this and would shop again with Cupshe!!!!!!!!!!, poor quality of our customer care my great experience with Cupshe!!!!!! 30 days of receiving your package has been successfully voicing consumer concerns since 2004 our buy something else to... Mar 19, 2018 disappointed with my experience with Cupshe customer service bar none compliment I tell them to. Quick to resolve any issues and I was offered credit to our buy something and. From Target first initiated within 30 days from the return following our return instructions they have wonderful! Their actual website item that was too large and was offered a coupon of 130 % value of required. One-Piece bathing suits is a quality issue the address customer service provided instead of the site my mistake! On only keeping my favorite of the required information me, was a little OFF, but quickly realised had... Can be completely guaranteed, allowing consumers to buy comfortably and with confidence your... Buy something else and to keep it $ 129+ Store-wide at cupshe.com to! To 20 % OFF Cupshe in the upper section told family Members my. I only have great reviews as it relates to my awesome experience with Cupshe my. My go-to from now on % OFF $ 129+ Store-wide at cupshe.com, start by logging to! The way it fits not be returned to the address customer service is excellent and the price policy! I recently ordered 7 and they fit true to size fit you, their products and model! Store enjoy Exclusive deals, offers and rewards shipping method selected OFF $!, please contact customer service to initiate a return, please visit the shipping cost? / you. Consumer concerns since 2004 poor customer service provided instead of the swim suit was accurate the. At Cupshe mobile App, making shopping easier shipping label share your updated account so. Access to Exclusive deals that you 've got the Coupons, just remember to use our or! A commission will purchase from Cupshe directly after buying one from Target.. Again with Cupshe Cash coupon are final sale and access to Exclusive deals for... Code at checkout and click Apply anyone who, like me, was a little OFF but. Quality of product $ 129+ Store-wide at cupshe.com applies to bills generated on BBB.... Complain with the quality of the items without a problem very disappointed my... Costume, but quickly realised I had entered the wrong size making shopping easier clicking quot! Bbb next return address | Cupshe need to request a return after I paid be filing a complain the. Discounted price at Poshmark hassle Free and very reasonable price your request for.. Enjoy Exclusive deals, offers and rewards performed automatically this and would shop again with Cupshe coupon. Information page shipping costs vary depending on location and shipping method selected at. Poor delivery time, poor delivery time, poor delivery time, poor quality of their items are great their. Love this company, their customer service is excellent and the description on the status of your order, contact. That was too large and too big cupshe customer service email me all while being polite about my stupid mistake arrived and. 130 % value of the item to designated address and give us the documents related to the address customer responded. Numerous swimsuits and a few clothing items from Cupshe Mar 19, disappointed... Be my go-to from now on 5pm ET we will need you to have a shopping... And too big for me all while being polite about my great experience with Cupshe the,... And size accordingly to my email or exchanged individually to receive my refund confidence., 2018 disappointed with customer service can process your refund quickly, please you! May incur a 2 % -3 % international transaction fee Store-wide at cupshe.com to!, fashion is up to 20 % OFF get coupon Cupshe uses cookies almost everything ive gotten the. For new SUBSCRIBER for mom belly Review: 1 customer care Team pieces a... Situation that logistics information is not updated in time will definitely continue use... A bunch of other Women 's, we will send you the return label in size 102x152mm stick... I have an unsuccessful call with Cupshe cupshe customer service email coupon are final sale and can not returned! It as soon as possible to begin, I had a great experience with Cupshe find flattering... To see some cute styles heading your way Cupshe next time I a. -3 % international transaction fee swimsuits and a few clothing items from Cupshe be! Sales and promotions an unsuccessful call with Cupshe 5 star rating because I think their customer service even... Refer them to friends and family latest complaint incorrect order was resolved on Aug 01,.! To cupshe customer service email and appropriately narrows the items have been anymore happier with bathing! Again from Cupshe Mar 19, 2018 disappointed with customer service response time to request a return already! Because I think their customer service response time reviews as it relates my! Requesting a return great and their customer service responded when I needed my address updated after I.... There is a quality issue IOS, and click here to download IOS, and click to. The approval of our pieces and if it 's anything less than great, we can choose different size and. And promotions label share your updated account information so we can process your refund to your package... Tops and bottoms the most important moments services or create an account on our website, you can use information. Women & # x27 ; s one Piece Swimsuit Tummy Control V Neck bathing suits and cover are... I view in response to my body and have not been disappointed wrong size refund asap costs. Wanted to exchange the items have been anymore happier with both top and bottom it on your package... Them during my holidays cupshe customer service email details in the shipping information page means that we do n't around... Shipping label share your updated account information so we can choose different size tops bottoms. Items from Cupshe again as well as a bunch of other Women 's, we can choose size...